Managed IT 24.7

Services
	Monthly Reporting Each month you will receive an Executive Report with detailed network health information and a service report for your company. The following sections will be included: Preventive Maintenance Activity including antivirus updates, spyware management, spam blocking, and temporary file deletion Security Patch Management Activity information regarding the Microsoft security patch update process carried out at your site along the status of security hot-fixes Backup Monitoring with a concise summary regarding the backup success, backup failures, root causes for failure and backup performance Server Monitoring information of each server’s core health parameters Quarterly Strategic Planning Each quarter a partner meeting with your Account Manager and Technical Account Manager will be held to create, review, and further business strategies, initiatives, and requirements. Part of this will be to define and document the IT vision and mission statement, identify breakthrough objectives, and to identify key critical success factors, obstacles, and constraints. Budget allocation and cost-containment strategies will be reviewed to balance optimum IT efficiency with maximum business success. The continuous goal is to formulate and align IT with your business. True to the core of offering, this is a proactive engagement of your business to promote growth and profitability.