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800.287.5055 |
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Service Desk Technical support services can be communicated through a variety of options to suit your needs. Clients can call our Service Desk directly, request remote shadowing, or email matters to our NOC (Network Operations Center) for resolution. The Service Desk allows customers to leverage extensive software, and help desk expertise to solve client’s issues. Our Tier 1 support team determines the problem and works to resolve it over the phone. If the issue cannot be resolved with phone support, clients can allow us to take over their system remotely and interactively. If a physical visit is needed, your call will be escalated and an engineer will be dispatched to location. Ticketing System and Incident/Problem Management NEWCAL Managed IT 24.7 uses a fully integrated back office software suite built for IT solutions providers. A key aspect of this is the ability to create and track the status of service tickets. With defined workflow management and notifications, these service tickets are the core of the day-to-day operation. At the end of each month, the history created by data basing these tickets are used for root-cause analysis and Problem Management which leads to curing problems for maximum service availability. |
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Get Support If you have a critical issue please Phone: 800.287.5055 For non-critical issues: |
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